help@eastwayproducts.com

  • What forms of payment is accepted?

    Credit Cards: Visa, MasterCard, American Express, Discover.

    Other: Apple Pay, PayPal, Klarna, Cryptocurrency.

    In-stores accept cash, credit card, Apple Pay, and gift cards. Select locations accept Cryptocurrency.

  • What shipping offers are available?

    Reduced Carbon Delivery: Free for all orders. Orders will deliver in 3-8 business days with the least impact on the environment. 

    Standard Delivery: Free for all orders. Orders will deliver in 2-8 business days. Most orders deliver
    in 2-5 business days.

    Next Business Day Delivery: $50; Free for orders $500 and
    above.

    Pick Up In-Store: Free for all orders. You will receive an email when your order is ready for
    pickup. 

  • What is the return policy?

    Returned merchandise must be postmarked or returned to a store
    within 30 days from the date of delivery, provided that the item is
    eligible.

    Return Eligibility:

    + Items must be unused and in sell able condition, with all original tags, and accessories.

    + Items that have been damaged, soiled or altered will not be accepted for return.

    + Due to the intimate nature of masks, swimwear, underwear, and lingerie, these products are not eligible for return.

    + Shoe outsoles can be fragile. They must be unmarked and in their
    original condition. To avoid any damage, we recommend trying shoes on a clean, carpeted surface.

    + Eyewear cannot be returned after frames have been fitted with prescription or replacement lenses.

    + Personalized and made-to-order items are not eligible for return.